Sadly, Perception Is Reality
- Are your clients happy or will you be the last to know when they are ready to leave?
- What do they value and what do they dislike about what you do and how you do it?
- What is your share of wallet for products and services that you sell?
- What do they wish you would do and what do they want you to stop doing?
They Won’t Tell You
But they will tell us. If asked correctly your clients will give you a complete road map to earn their loyalty, referrals all while getting the margins you deserve.
APG7 helps you understand your client’s perspective and then how to put that perspective into profitable action.
To find out more about our work in client research, please contact us.